:root{--brand:#0ea5a4;--brand-dark:#0f766e;--brand-ink:#083344;--bg:#f4f6f8;--surface:#fff;--border:#e5e9ee;--text:#16202a;--muted:#64748b;--ok:#16a34a;--ok-bg:#dcfce7;--warn:#d97706;--warn-bg:#fef3c7;--crit:#dc2626;--crit-bg:#fee2e2;--radius:14px;--shadow:0 1px 2px #1018280f, 0 6px 20px #1018280f;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;color:var(--text);font-family:Inter,system-ui,-apple-system,Segoe UI,Roboto,Helvetica,Arial,sans-serif}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{background:var(--bg);-webkit-font-smoothing:antialiased}button{font:inherit;cursor:pointer}.dashboard{max-width:1200px;margin:0 auto;padding:20px 24px 48px}.app-header{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:16px;padding:8px 0 20px;display:flex}.brand{align-items:center;gap:12px;display:flex}.brand-mark{background:linear-gradient(135deg, var(--brand), var(--brand-dark));color:#fff;width:40px;height:40px;box-shadow:var(--shadow);border-radius:10px;place-items:center;font-size:22px;font-weight:800;display:grid}.brand-text{flex-direction:column;line-height:1.1;display:flex}.brand-name{letter-spacing:-.02em;font-size:20px;font-weight:800}.brand-sub{color:var(--muted);font-size:12px}.header-status{flex-wrap:wrap;align-items:center;gap:12px;display:flex}.pill{border-radius:999px;align-items:center;gap:6px;padding:5px 10px;font-size:12px;font-weight:600;display:inline-flex}.pill-live{background:var(--ok-bg);color:var(--ok)}.pill-mock{background:var(--warn-bg);color:var(--warn)}.dot{background:var(--ok);border-radius:50%;width:8px;height:8px;animation:1.8s infinite pulse;box-shadow:0 0 #16a34a80}@keyframes pulse{0%{box-shadow:0 0 #16a34a80}70%{box-shadow:0 0 0 8px #16a34a00}to{box-shadow:0 0 #16a34a00}}.updated{color:var(--muted);font-size:13px}.refresh-btn{border:1px solid var(--border);background:var(--surface);color:var(--text);border-radius:9px;padding:7px 14px;font-weight:600;transition:border-color .15s,transform 50ms}.refresh-btn:hover{border-color:var(--brand)}.refresh-btn:active{transform:translateY(1px)}.summary-bar{grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:22px;display:grid}.summary-stat{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);padding:16px 18px}.summary-value{letter-spacing:-.02em;font-size:28px;font-weight:800;display:block}.summary-label{color:var(--muted);font-size:13px}.queue-grid{grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:16px;display:grid}.queue-card{background:var(--surface);border:1px solid var(--border);border-left:4px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);padding:18px;transition:transform .1s}.queue-card:hover{transform:translateY(-2px)}.queue-card.health-ok{border-left-color:var(--ok)}.queue-card.health-warning{border-left-color:var(--warn)}.queue-card.health-critical{border-left-color:var(--crit)}.queue-card-top{justify-content:space-between;align-items:center;gap:8px;display:flex}.queue-name{margin:0;font-size:16px;font-weight:700}.health-badge{white-space:nowrap;border-radius:999px;padding:4px 8px;font-size:11px;font-weight:700}.health-badge.health-ok{background:var(--ok-bg);color:var(--ok)}.health-badge.health-warning{background:var(--warn-bg);color:var(--warn)}.health-badge.health-critical{background:var(--crit-bg);color:var(--crit)}.wait-block{align-items:baseline;gap:8px;margin:16px 0 14px;display:flex}.wait-value{letter-spacing:-.03em;font-variant-numeric:tabular-nums;font-size:40px;font-weight:800}.wait-label{color:var(--muted);font-size:13px}.metric-row{grid-template-columns:repeat(4,1fr);gap:8px;display:grid}.metric{background:var(--bg);border-radius:10px;flex-direction:column;align-items:center;padding:8px 4px;display:flex}.metric-value{font-variant-numeric:tabular-nums;font-size:18px;font-weight:700}.metric-label{color:var(--muted);font-size:11px}.banner{border-radius:10px;margin-bottom:16px;padding:12px 16px;font-size:14px}.banner-error{background:var(--crit-bg);color:var(--crit)}.empty-state{text-align:center;color:var(--muted);padding:60px}@media (width<=720px){.summary-bar{grid-template-columns:repeat(2,1fr)}}.app-shell{min-height:100%}.topbar{background:var(--surface);border-bottom:1px solid var(--border);z-index:10;align-items:center;gap:20px;padding:10px 24px;display:flex;position:sticky;top:0}.topbar .brand{margin-right:8px}.topbar-tabs{flex:1;gap:6px;display:flex}.tab-link{color:var(--muted);border-radius:9px;padding:8px 14px;font-size:14px;font-weight:600;text-decoration:none}.tab-link:hover{background:var(--bg);color:var(--text)}.tab-link.active{background:var(--brand);color:#fff}.topbar-user{align-items:center;gap:12px;display:flex}.user-email{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;max-width:200px;font-size:13px;overflow:hidden}.app-content{max-width:1200px;margin:0 auto;padding:20px 24px 48px}.page{width:100%}.page-header{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:16px;margin-bottom:20px;display:flex}.page-title{letter-spacing:-.02em;margin:0;font-size:22px;font-weight:800}.primary-btn{background:var(--brand);color:#fff;border:none;border-radius:9px;padding:9px 18px;font-weight:700}.primary-btn:hover{background:var(--brand-dark)}.danger-btn{background:var(--crit-bg);color:var(--crit);border:1px solid #0000;border-radius:9px;padding:7px 14px;font-weight:700}.danger-btn:disabled,.refresh-btn:disabled,.primary-btn:disabled{opacity:.5;cursor:not-allowed}.centered-screen{place-items:center;min-height:100vh;padding:24px;display:grid}.notice-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);text-align:center;max-width:440px;padding:32px}.notice-card h1{margin:0 0 10px;font-size:20px}.notice-card p{color:var(--muted)}.brand-lg{justify-content:center;margin-bottom:12px}.brand-lg .brand-mark{width:48px;height:48px;font-size:26px}.brand-lg .brand-name{font-size:24px}.field{color:var(--muted);flex-direction:column;gap:4px;font-size:12px;display:inline-flex}.field input,.field select{color:var(--text);border:1px solid var(--border);background:var(--surface);border-radius:8px;padding:6px 8px;font-size:14px}.table-wrap{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);overflow:hidden}.metrics-table{border-collapse:collapse;width:100%;font-size:14px}.metrics-table th,.metrics-table td{text-align:right;border-bottom:1px solid var(--border);font-variant-numeric:tabular-nums;padding:12px 14px}.metrics-table th:first-child,.metrics-table td:first-child,.q-name{text-align:left;font-weight:600}.metrics-table thead th{color:var(--muted);text-transform:uppercase;letter-spacing:.03em;font-size:12px}.metrics-table tbody tr:last-child td{border-bottom:none}.muted-cell{text-align:center;color:var(--muted);padding:28px}.section-title{margin:0 0 10px;font-size:15px;font-weight:700}.supervisor-grid{grid-template-columns:1.3fr 1fr;align-items:start;gap:20px;display:grid}@media (width<=960px){.supervisor-grid{grid-template-columns:1fr}}.ccp-panel{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);padding:14px}.ccp-unconfigured{color:var(--muted);font-size:14px}.ccp-controls{flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:12px;display:flex}.ccp-state{border-radius:999px;padding:4px 10px;font-size:13px;font-weight:700}.ccp-state-idle{background:var(--bg);color:var(--muted)}.ccp-state-monitoring{background:var(--ok-bg);color:var(--ok)}.ccp-state-barged{background:var(--warn-bg);color:var(--warn)}.ccp-contact{color:var(--muted);font-size:12px}.ccp-embed{border:1px solid var(--border);border-radius:10px;width:100%;height:480px;overflow:hidden}.banner-info{color:#075985;background:#e0f2fe}.user-email-link{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;border-radius:8px;max-width:220px;padding:6px 10px;font-size:13px;text-decoration:none;overflow:hidden}.user-email-link:hover,.user-email-link.active{background:var(--bg);color:var(--text)}.account-grid{grid-template-columns:1fr 1fr;align-items:start;gap:16px;display:grid}.account-card{padding:18px}.account-claims{grid-column:1/-1}@media (width<=760px){.account-grid{grid-template-columns:1fr}}.kv{grid-template-columns:auto 1fr;gap:8px 16px;margin:0;display:grid}.kv dt{color:var(--muted);font-size:13px}.kv dd{margin:0;font-size:14px;font-weight:600}.warn-text{color:var(--warn);font-weight:700}.tab-access{flex-direction:column;gap:8px;margin:0;padding:0;list-style:none;display:flex}.tab-access li{align-items:center;gap:10px;font-weight:600;display:flex}.tab-access .dot-mark{border-radius:6px;place-items:center;width:20px;height:20px;font-size:12px;display:grid}.tab-access .granted .dot-mark{background:var(--ok-bg);color:var(--ok)}.tab-access .denied{color:var(--muted);font-weight:500}.tab-access .denied .dot-mark{background:var(--bg);color:var(--muted)}.muted-note{color:var(--muted);margin:14px 0 0;font-size:12px}.claims-pre{background:var(--bg);border-radius:10px;max-height:320px;margin:0;padding:14px;font-size:12px;overflow:auto}.ghost-btn{border:1px solid var(--border);color:var(--muted);background:0 0;border-radius:10px;padding:8px 12px;font-size:14px}.ghost-btn:hover{color:var(--text);border-color:var(--muted)}.install-banner{left:50%;bottom:calc(16px + env(safe-area-inset-bottom));z-index:50;background:var(--surface);border:1px solid var(--border);width:min(560px,100% - 24px);box-shadow:var(--shadow);border-radius:16px;align-items:center;gap:12px;padding:12px 14px;display:flex;position:fixed;transform:translate(-50%)}.install-icon{color:#fff;background:linear-gradient(135deg, var(--brand), var(--brand-dark));border-radius:10px;flex:none;place-items:center;width:40px;height:40px;font-weight:800;display:grid}.install-text{flex-direction:column;flex:auto;gap:2px;min-width:0;display:flex}.install-text strong{font-size:14px}.install-text span{color:var(--muted);font-size:12px}.install-actions{flex:none;align-items:center;gap:8px;display:flex}.ccp-host{border:0;width:0;height:0;position:absolute;left:-9999px;overflow:hidden}.ccp-host .ccp-frame{border:0;width:0;height:0}.ccp-host--panel{background:var(--surface);border:1px solid var(--border);z-index:60;border-radius:14px;flex-direction:column;width:380px;height:600px;max-height:calc(100vh - 32px);display:flex;position:fixed;bottom:16px;left:auto;right:16px;overflow:hidden;box-shadow:0 10px 40px #10182833}.ccp-host--panel .ccp-panel-label{background:var(--brand);color:#fff;padding:10px 14px;font-size:13px;font-weight:700}.ccp-host--panel .ccp-frame{flex:1;width:100%;height:auto}.ccp-host--panel .ccp-frame iframe{border:0;width:100%;height:100%}@media (width<=640px){.ccp-host--panel{border-radius:14px 14px 0 0;width:100%;height:80vh;bottom:0;left:0;right:0}}.conv-list{flex-direction:column;gap:10px;margin:0;padding:0;list-style:none;display:flex}.conv-item{align-items:center;gap:10px;display:flex}.conv-peer{text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;font-weight:600;overflow:hidden}.chan-badge{text-transform:uppercase;letter-spacing:.04em;border-radius:6px;padding:2px 8px;font-size:10px;font-weight:700}.chan-chat{color:#1d4ed8;background:#dbeafe}.chan-task{background:var(--warn-bg);color:var(--warn)}.chan-voice{background:var(--ok-bg);color:var(--ok)}.agent-grid{grid-template-columns:repeat(auto-fit,minmax(280px,1fr));align-items:start;gap:16px;display:grid}.agent-connect{max-width:520px}.text-input{width:100%;color:var(--text);border:1px solid var(--border);background:var(--surface);border-radius:10px;padding:10px 12px;font-size:15px}.presence-row{align-items:center;gap:12px;display:flex}.toggle-btn{border:1px solid var(--border);background:var(--bg);color:var(--text);border-radius:999px;padding:10px 18px;font-size:14px;font-weight:700}.toggle-btn.on{background:var(--ok-bg);color:var(--ok);border-color:#0000}.phone-setup{align-items:center;gap:8px;display:flex}.phone-setup .text-input{flex:1}.deskphone-current{color:var(--muted);margin:10px 0 0;font-size:13px}.call-card{flex-direction:column;align-items:flex-start;gap:6px;display:flex}.call-dir{text-transform:uppercase;letter-spacing:.04em;border-radius:6px;padding:2px 8px;font-size:11px;font-weight:700}.call-dir.inbound{background:var(--ok-bg);color:var(--ok)}.call-dir.outbound{background:var(--warn-bg);color:var(--warn)}.call-peer{font-size:20px;font-weight:700}.call-status{color:var(--muted);text-transform:capitalize;font-size:13px}.call-actions{gap:10px;margin-top:10px;display:flex}.dialpad{grid-template-columns:repeat(3,1fr);gap:8px;margin:12px 0;display:grid}.dial-key{border:1px solid var(--border);background:var(--surface);color:var(--text);border-radius:12px;padding:14px 0;font-size:18px;font-weight:600}.dial-key:hover{background:var(--bg)}.dial-display{text-align:center;letter-spacing:1px;font-size:20px}.dial-actions{align-items:center;gap:10px;display:flex}.dial-actions .call-btn{flex:1}.skip-link{z-index:100;background:var(--brand);color:#fff;border-radius:8px;padding:10px 14px;font-weight:600;text-decoration:none;position:absolute;top:-48px;left:8px}.skip-link:focus{top:8px}a:focus-visible,button:focus-visible,input:focus-visible,select:focus-visible,.tab-link:focus-visible,.user-email-link:focus-visible,[tabindex]:focus-visible{outline:2px solid var(--brand);outline-offset:2px}.app-content:focus{outline:none}.vm-tabs{gap:8px;margin-bottom:14px;display:flex}.vm-tab{border:1px solid var(--border);background:var(--surface);color:var(--muted);border-radius:999px;align-items:center;gap:8px;padding:8px 16px;font-size:14px;font-weight:600;display:inline-flex}.vm-tab.active{background:var(--brand);color:#fff;border-color:#0000}.vm-count{background:var(--bg);color:var(--muted);border-radius:999px;padding:1px 8px;font-size:12px;font-weight:700}.vm-tab.active .vm-count{color:#fff;background:#ffffff40}.unread-toggle{color:var(--muted);cursor:pointer;align-items:center;gap:6px;font-size:13px;display:inline-flex}.unread-toggle input{width:16px;height:16px;accent-color:var(--brand)}.vm-bulkbar{background:var(--surface);border:1px solid var(--border);border-radius:12px;justify-content:space-between;align-items:center;gap:12px;margin-bottom:12px;padding:10px 14px;display:flex}.vm-bulkbar.active{border-color:var(--brand);background:#f0fdfa}.vm-select-all{cursor:pointer;align-items:center;gap:8px;font-size:14px;font-weight:600;display:inline-flex}.vm-select-all input,.vm-check{width:18px;height:18px;accent-color:var(--brand);cursor:pointer}.vm-bulk-actions{gap:8px;display:flex}.vm-list{flex-direction:column;gap:12px;display:flex}.vm-item{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);justify-content:space-between;align-items:flex-start;gap:12px;padding:14px 16px;display:flex}.vm-item.unread{border-left:4px solid var(--brand)}.vm-item.selected{outline:2px solid var(--brand);outline-offset:-1px}.vm-check{flex:none;margin-top:4px}.vm-main{flex:1;min-width:0}.vm-top{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.vm-from{font-size:16px;font-weight:700}.vm-queue{text-transform:uppercase;letter-spacing:.03em;color:var(--brand-dark);background:var(--bg);border-radius:6px;padding:2px 8px;font-size:11px;font-weight:700}.vm-meta{color:var(--muted);margin-top:2px;font-size:13px}.vm-transcript{color:var(--text);margin:8px 0 0;font-size:14px}.vm-audio{width:100%;max-width:360px;margin-top:10px}.vm-actions{flex-direction:column;flex:none;gap:8px;display:flex}@media (width<=640px){.vm-item{flex-direction:column}.vm-actions{flex-direction:row;width:100%}.vm-actions .primary-btn,.vm-actions .ghost-btn{flex:1}.app-content{padding-bottom:calc(72px + env(safe-area-inset-bottom))}.topbar{z-index:30;padding-top:calc(8px + env(safe-area-inset-top));flex-wrap:wrap;position:sticky;top:0}.topbar-user .user-email-link{max-width:150px}.topbar-tabs{z-index:40;background:var(--surface);border-top:1px solid var(--border);padding:6px 4px calc(6px + env(safe-area-inset-bottom));justify-content:space-around;align-items:stretch;gap:0;display:flex;position:fixed;bottom:0;left:0;right:0;box-shadow:0 -2px 12px #1018280f}.topbar-tabs .tab-link{text-align:center;border-radius:10px;flex:1;padding:10px 6px;font-size:12px;font-weight:600}.topbar-tabs .tab-link.active{background:var(--brand);color:#fff}.dashboard{padding:14px 14px 32px}.app-header{padding:4px 0 14px}.install-banner{bottom:calc(84px + env(safe-area-inset-bottom))}}